Well, here we are again, another Sunday evening and the panic is beginning to set in. If there was more support at work for dealing with the aftermath of some of our calls it wouldn’t be too bad. However, all the manager cares about is us hitting our target of 28 calls per day with an average call time of 15 minutes or less.
This call target is set on the proviso that we transfer 2 calls a day to the GC team so that will take 2 calls to 2 minutes and means the others can be slightly longer than 15 minutes to average out. I’ve started having counselling to deal with the stress of having to take call after call especially with some of the calls I deal with daily.
I hate the fact that we can’t discuss things with colleagues but then when everyone takes call after call there’s no time outside breaks and at break times we share our area with those coming for counselling, food bank clients and staff so there is no peace to discuss things. Management also don’t care what they promise, if your face fits you can get away with murder but if your face doesn’t fit then you get away with nothing. There are team meetings which some people never attend while others can’t even escape when they are ill. If you get a 1-2-1 meeting and ask for training to enable you to apply for other jobs internally and stand a chance of getting it then it will be offered at a “convenient time” which will never arrive – unless you are one of those who never do any wrong, even sitting in write-up for the last 15-20 minutes to force others to take the last call out of the queue so they can leave at 5 and not miss their early metro.
As you can imagine there is a lot of bad feeling within the team towards those few who never take the last call unless it is to get the team meeting started and finished earlier. Not that anyone enjoys the team meeting as we never find anything out at the meetings. We can find more information by talking to colleagues than is normally passed on via the team meetings and so they are a waste of everyone’s time.