I had a rant about 2016 in my last post so didn’t want to finish that with warmest heartfelt wishes to everyone who lives anywhere on this small insignificant rock flying round our Star. Love, peace and warmest wishes to you all whichever God you follow. May you enjoy the best this season offers and not know the horror of war (that will take a miracle) and here’s to a safe, peaceful future in 2017, despite the terrorist attempts to disrupt our way of life.
Okay, 2016 was the year of shocks. Britain (or at least 2 of the 4 countries making up the United Kingdom) voted to leave the European Union. All through the campaign ahead of the vote neither side offered any clue as to what would happen if we voted to stay or leave. People at the bottom were becoming less enamoured by Brussels overturning our right to self government. (This reminded me of a colony we used to have on the other side of the Atlantic). Anyway, we voted to leave and that meant a change at the top.
Then came one of the dirtiest competitions ever to elect a President for that same ex-colony I mentioned. Every positive change that has happened over the last 50 years was under threat by one of the candidates, the Republican one. Of course his campaign was partially funded by the Klan who want to see every American with rights being White. The thing is, when Trump spoke of illegals taking what doesn’t belong to them was he referring to those thieving white Europeans who stole from the Native Americans? Those same thieving Europeans who fought and almost wiped out the Native Americans? Of course not. Was he referring to his over-staying wife? Who had overstayed her visa just to be with him?
Of course, 2016 will long be remembered for the losses we felt over the deaths of people who had given such joy to so many over the years, it seemed to be escalating after David Bowie in January but slowed down and there were no more sad deaths than normal when looked at in total. Of course Alan Rickman and others who died young after giving pleasure to so many for such a brief period will be missed but, wouldn’t the world have been darker without them?
Then there was talk of World War Three during the Presidential campaign, what people have failed to see is that the world has been involved in a world war since 11 September 2001! This time around no country has been allowed to remain neutral. Will 2016 be remembered as the beginning of the end or the end of the beginning? Only time will tell.
Dear Boss… Amazing tale from an astounding talented and funny lady. Don’t forget to leave comments on the original post and follow if you also enjoyed it, we both thank you
Hi Everyone,
This is for everyone who has a boss, who has an appraisal system and awaits a hike and gets it too but only to leave more astonishment behind.
Dear Boss,
I am writing to let you know how much I respect you. You are the reason behind my fitness. You may be amused to know and want to know how. Simple, because you make sure my chase for my dreams never ends which means more you run more you loose and stay fit! And I am loosing a lot! You are the reason behind my peaceful life. You might be wondering how. Because by the time I reach home television starts showcasing tele-shopping products and at that hour there would be no one around to talk. Less talks, lesser arguments, least number of fights. Family life is “piece”ful. Thank you again. You are the reason behind my popularity on…
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Never easy to know whether you are down because of SAD, time of year, lack of good things or lack of sex. If you enjoy the post please let the blogger know and follow her. Her site is amazing 🙂
You’d think recognizing your own emotions would be easy, but it’s not for many reasons. We often put other people’s emotions before our own, we get blinded by more dominant emotions, or we’ve just learned to ignore them.
It’s hard to recognize unhappiness because we’re trying so hard to be happy. To admit unhappiness is admitting that you failed at being happy. That your relationship is dead. That your job is a dud. That your life isn’t going the way you planned.
Because of this, many people live unhappy lives and they don’t know it. In this case, ignorance is bliss. But if you ever wriggle out of that unhappy situation, you’ll realize how much time you’ve wasted not being truly happy.
It’s hard to recognize unhappiness unless you are truly in tune with your self. If you actually take time to analyze your emotions and take time for self…
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I just want to take this opportunity to thank everyone who is following my humble blog. It can’t be easy since I don’t post many pictures on here so a huge shout out to every one everywhere for taking the time to read, like and comment on my posts.
I appreciate the time I spend reading other blogs and seeing what people are up to. Thank you to everyone who shares pictures to show what they have been doing and to all of you for brightening up my days, my life and know that I really do appreciate you all, each and every one.
I just wish there were more hours in the day to get things done without the need to sleep, but everyone has to cope with life in their own way. No-one deserves a huge shout out more than you do, dear reader, for putting up with my irregular posts. I appreciate every comment, every drop of love sent my way from all of you. I hope you are all well and ready for the coming holidays, no matter what religion you follow there are times when you need the help of those around you. I’m grateful to the people I’ve found on here who never troll, if you think I’m being vindictive to you ever, please tell me because it won’t have been meant but there are times when my mouth runs away from me and I say things I shouldn’t.
Everyone I’ve met is unique, adorable and clever. You are all deserving of peace and love in this life and the next, you are the best readers ever. I love you all and I feel truly blessed to know so many wonderful people from all over the planet. People, like me, who have mental issues and daily moans are often the most amazing people because they will never tell you truthfully how they feel and will cover their pain up with smiles and jokes. This makes you feel better and has the power to heal whatever ails you mentally.
A little later than promised as people were still posting replies and reposting the original post last weekend so I left it another week.
I started off using option 2, and received quite a few compliments from my customers because I managed to sort out their issues on the one call. My manager was told to have words with me as I wasn’t getting my apologies in early enough and my calls were taking too long to deal with so I was told to cut down on the time given to customers and if I couldn’t resolve their issues quickly (within 4 minutes) I was to pass them off to second line who would call them back within 48 WORKING hours. As our opening hours were from 07:00 to 22:00 every day this meant that the call back could take 3 days and would often be at a time when the customer wasn’t available to answer the call or to run through the checks.
As you can imagine, when I offered my customers the choice of having me stick to the rules and pass them off for a call back or take that little bit longer but try and resolve their issues for them on the one call they would opt for that one call, or else ask me to call them back the following day at a time they would ensure they were available.
Option 1, after speaking to my friendly union rep, was the one I decided to adopt as it didn’t sound as though as I was reading from a script but still got the apology in early enough to please my boss.
Option 3 (the way an Asian colleague used it (he wasn’t any good at customer service but couldn’t get a job anywhere else) he was also guilty of using the race card several times when threatened with dismissal (for being rubbish at his job). He made it sound as though he didn’t want to talk to customers (he really didn’t) and would often ignore an incoming call from a customer to take a personal call on his mobile.
The company were guilty of discriminating against Natives in favour of foreign people since he would have been sacked the first time he was caught avoiding a call if he had been British (or even European) but it took about 5 attempts to get rid of him as he kept threatening to go to tribunal for unfair dismissal but after the second time the company kept full records of every call he refused and the reason for it. He also slipped up one day as he removed his headset to answer his mobile and when a call came through it was answered automatically and he was recorded having a conversation on his mobile and using foul language on that call. There was no second chance given on that occasion and he was dismissed straight away.
barclaydave 