I sit and watch the children play

by davebarclay1954

Things were never like this when I was a child, we used to disappear round to friends houses and from there it was out on the street, playing hide ‘n’ seek, soldier games, cowboys and Indians or whatever was the big show at the time. Adults never bothered us even late on when we were heading home. Changed days now, I’m not saying that paedophiles are anything new, but there didn’t seem to be as many when I was playing out in the 50’s and 60’s. They seem to be crawling out of the woodwork these days, and even people you’d never have suspected are being found out, going for trial and getting custodial sentences.

The sentences, however, seem to be a complete joke. Still, I suppose it is a start. Personally, I’d castrate them, after all they are depriving children of a decent childhood which prepares them for adult life. All the web sites promoting under age pornography should be heavily monitored until all the paedophiles are taken off the streets.

On a lighter note, I recently found out that there’s a lot going on behind the scenes at BT, they still have the call centre where I used to work, but most of their call centres are in India which is giving rise to more complaints than they were getting when I worked there. In 2008 they were receiving 200+ complaints a day, because the call centre staff didn’t understand the accents, couldn’t have a laugh because English isn’t their first language.

I found that out myself when I had the misfortune to call regarding a fault at 2a.m., I told the advisor after 30 minutes of being treated like a complete moron, that I’d leave it, thanked him for his help and hung up. I was half way to the kitchen when he rang back telling me we’d been cut off. After reading the riot act to him the lights started going on upstairs so I thanked him for waking everyone up and, for the second time, terminated the call.

I’m not saying they don’t know what they’re doing, that would give the wrong impression completely as they are all highly trained and competent. They have difficulty understanding English when spoken with any kind of accent whatever. That is my only complaint about offshore staff, it has nothing to do with the colour of their skin, their behaviour pattern stems from following a script and I think, although I might be wrong, that if they don’t understand an answer they go back a couple of questions and start from there.

Could this be the reason behind so many companies today advertising UK call centres only?

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